Breakout Session: Topic TBC

Carlos Carreiro Senior Vice President, Service Delivery, Business Solutions East & TELUS Quebec

Carlos Carreiro was appointed Senior Vice President, Service Delivery, Business Solutions East and TELUS Québec (TQ) in September 2015.

With his outstanding track record of delivering proven results and his extensive expertise in all areas of managed services, operations and technology, Carlos oversees nationwide operations delivery for managed IT services (MITS) and client services management, along with client services and operations for TELUS Québec. He also leads our national Reliability Leadership Team.

Along with national responsibility for MITS, Carlos’ new team focuses on service delivery to our customers, including deploying large, complex deals, client management, and TQ operations.

As SVP and CIO since June 2013, Carlos was instrumental in several areas, including growing the TELUS MITS portfolio, where he and his team successfully secured Symcor and ICBC as two of our largest MITS customers. He and his team also created best practices in change management, delivered exceptional release results, operated our state-of-the-art Internet data centres, and continually delivered improved reliability.

Carlos has held senior IT leadership positions in operations, application development, architecture, and strategic planning in the financial, outsourcing, health and telecommunications industries. He joined TELUS in 2008 when the company acquired Emergis. Carlos had joined Emergis in December 2000 as senior vice-president, Operations.

Throughout his career he has worked and lived in Montreal, Toronto, Washington, Vancouver and Lisbon. He has recently relocated back to MontrealBack to agenda