Presented by: Rob Meikle, CIO, City of Toronto

With the consumerization of technology and its ubiquity in the workplace, CIOs can look at this as a challenge or an opportunity. The challenge is that everyone now thinks they're a technology guru. The opportunity is for CIOs to leverage their deep knowledge of technology and explore the art of the possible. They can, indeed must, choose to engage more with their business partners and lead the innovation efforts in their companies to improve the customer engagement experience and drive growth. Find out how Rob is seizing this opportunity at the City of Toronto with citizens as customers.